Privacy Policy

1. Introduction

Welcome to AquaTrax Solutions (“Company”, “we”, “our”, or “us”). We are committed to protecting your personal data and your utility organization's data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platforms, including MyAquaTrax for Customers, MyAquaTrax for Agencies, or access any other services we provide.

2. Information We Collect

We collect information that you provide voluntarily, information collected automatically, and water consumption data shared by utility providers:

• Personal Contact Data: Name, email address, physical address, and telephone numbers supplied during registration, contact submissions, or demo requests.
• Utility Account & Metering Data: Water consumption metrics, utility account numbers, and geographic indicators loaded onto customer portals by partner agencies.
• Technical Access Logs: IP address, device specs, browser types, usage timestamps, and navigation routes collected automatically via cookies.

3. How We Use Your Information

We utilize the collected information to deliver smart water management insights and comply with environmental audit policies:

• To present real-time water usage indicators, leak alerts, and budget calculators to consumers.
• To generate California SB 555-compliant water loss audits and water conservation reports for utility partners.
• To diagnose infrastructure leaks, anomalies, or system errors across distribution grids.
• To process feedback, support calls, and answer contact form inquiries.

4. Data Sharing & Third-Party Disclosure

We do not sell or trade your personal or utility data. We only share information in the following circumstances:

• With Your Partner Utility: Consumer usage metrics are shared with your specific water provider to facilitate billing and customer care.
• Under Legal Obligation: When required to comply with court orders, regulatory conservation demands, or California state reporting policies.
• Trusted Infrastructure Providers: Host servers, CRM systems, and security vendors who process data strictly under non-disclosure contracts.

5. Data Security

We enforce industry-standard security protocols to keep your information safe. This includes full SSL/TLS encryption for data in transit, AES encryption for stored metrics, secure firewalls, and restricted employee access protocols. However, please remember that no system is 100% secure, and we cannot guarantee complete protection.

6. California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA). This includes the right to request access to the data we store about you, request its deletion, and prevent any sharing of personal metrics. You can exercise these rights by reaching out to us using the contact details below.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data rights, please contact our support and compliance team: